Payment Services and Claims Information

Claims Process inside the U.S.

Download the claim form below and submit with accompanying documentation to:

HTH Worldwide Insurance Services
On Behalf of Nationwide Mutual Insurance Company
PO Box 26222
Tampa, FL 33623

Download Your Claim Forms

Trip Cancellation
Trip Interruption
Trip Delay
AD & D
Baggage & Personal Effects/Baggage Delay
Medical Claim Form (Visit Medical Claim Process)
Collision (Preffered Only - Applies to Your Rental Car Coverage - Not available in NY, TX)
Pet Medical (Preferred only - Not available in NY, MA, WA)

Claims Process outside the U.S. (1-2-3)

We contract with world class providers in over 180 countries. By visiting a contracted doctor or facility, we are able to arrange Direct Pay* so members can avoid having to pay up front for services.

3 easy options to arrange medical services and enjoy Direct Pay:

  1. Visit our Member Services area and log in
  2. Call +1.610.254.8771 for assistance
  3. Email with your request

*Please note: Direct Pay may not be available in every situation.

Note: when the Direct Pay option is not utilized, we reserve the right to coordinate with the insured’s primary insurance carrier on all of our TripProtector plan options.
You are free to use providers outside of our community. When you do so, please pay for outpatient services and submit a claim for reimbursement. Upon request, we will make a best effort to arrange Direct Pay with non-contracted facilities. If a non-contracted facility refuses to accept our payment, you may be required to pay for inpatient services and submit a claim.


To check status of a claim:

Call toll-free from the US 888.957.5009 ; OR collect from outside the US +1.727.412.7377 OR