Quality and Convenience: Services You Can Rely On
Claims Process outside the U.S. (1-2-3)
We contract with world class providers in over 180 countries. By visiting a contracted doctor or facility, we are able to arrange Direct Pay* and help members avoid paying up front for services.
4 easy options to arrange medical services and enjoy Direct Pay::
- Download the mPassport app and schedule your appointment
- Visit our Member Services area and log in
- Call 1 + 610-254-8771 for assistance
- Email firstname.lastname@example.org with your request
*Please note: Direct Pay may not be available in every situation.
You are free to use providers outside of our community. When you do so, please pay for outpatient services and submit a claim to us. Upon request, we will make our best effort to arrange Direct Pay with a non-contracted facility.
Claim Form: Outside the U.S. Claim Form
Claims Process inside the U.S. (Broad, Deep PPO Access)
When inside the U.S.*, members have cashless access to a large PPO network in all fifty states.
You are free to use providers outside of the Network. Most providers will bill us directly in these instances. Use of a non contracted provider may result in a reduction in benefits.
Claim Form: Inside the U.S. Claim Form
Additional Information and Resources
For claims submission instructions, visit: Claim Submission
Questions? To check status of a claim:
Call toll-free from the US 855.481.6647; OR collect from outside the US +1.610.254.5850 OR